- 23 Sep, 2025
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AITSS 102 – CUSTOMER SERVICE FOR HELP-DESK PROFESSIONALS
Students develop interpersonal and communication skills essential to delivering high-quality IT support. This course covers core customer service principles, effective end-user documentation, structured troubleshooting techniques, and help-desk operations. Emphasis is placed on using support tools, measuring service quality, and implementing continuous improvement strategies. Practical scenarios help students apply soft skills in technical contexts, ensuring readiness for front-line support roles.