- 23 Sep, 2025
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AITSS 101 – AI FOUNDATIONS FOR TECHNICAL SUPPORT
This course introduces students to the fundamentals of artificial intelligence in the context of IT support. Learners explore the evolution and categories of AI technologies, gain hands-on experience with prompt engineering using tools like ChatGPT, Claude, and Gemini, and learn how to integrate generative-AI into support workflows. Ethical considerations, including bias and hallucination mitigation, are addressed to promote responsible AI use. The course culminates in the launch of a capstone project, where students begin applying AI-enhanced troubleshooting techniques to a real-world technical scenario.