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Unitech Formalizes Partnership with INGRAIN AI™ to Power Its AI-Integrated Technical Support Specialist Program

Unitech Training Academy has formalized an academic partnership with Bizzuka, Inc. to infuse AI training into the Unitech AI-Integrated Technical Support Specialist (AITSS) program.

This marks the first time any career college has embedded the INGRAIN AI™ Frameworks, The AI Strategy Canvas® and Scalable Prompt Engineering®, into curriculum that will prepare students for technical support roles in AI-augmented workplaces.

INGRAIN AI TM widely regarded as a leader in applied AI education and prompt engineering, and its frameworks form the instructional foundation for AI adoption in technical support and IT environments.

Created by John W. Munsell, author of INGRAIN AI and CEO of Bizzuka, the frameworks are rapidly gaining recognition as the gold standard for teaching employees how to use generative AI tools in business settings at scale. Through this partnership, Unitech students will gain hands-on experience with the same instructional tools used at organizations adapting their operations to generative AI technologies.

“Unitech is the very first institution authorized to teach our principles. We’ve trained professors at major universities and have implementations worldwide in Australia, New Zealand, England, and Sweden. Unitech is leading the way in vocational education, and what makes this partnership significant is that we’re teaching uniformly. Students won’t just learn AI skills, they’ll learn the same gold-standard frameworks used by enterprises globally, ensuring they can walk into any workplace and immediately contribute,” said Munsell.

The curriculum includes skill development in scalable prompt engineering, AI strategy implementation, and practical application of AI tools in help desk and IT support scenarios. Students learn to use AI while maintaining technical accuracy and customer service standards.

The AITSS program, already launched and fully online, will continue to expand its instructional approach through this collaboration.

“The partnership reinforces Unitech’s focus on future-ready workforce training and positions graduates for competitive roles in a rapidly evolving tech landscape. Together, we’re shaping a pipeline of IT professionals who are equipped to innovate, lead, and contribute meaningfully to the digital economy,” said Noah Brandon, Unitech Training Academy President.

The AITSS program represents the initial phase of a broader institutional strategy. Unitech plans to incorporate AI education across all training programs, responding to employer expectations that entry-level workers arrive with functional AI literacy and applied prompt engineering skills.

Learn more about the program here:
https://unitechta.edu/program/ai-integrated-technical-support-specialist/

About Bizzuka, Inc.

Bizzuka, Inc. holds international distribution rights to the INGRAIN AI™ Frameworks, created by John W. Munsell, CEO and author of INGRAIN AI. The frameworks, including The AI Strategy Canvas® and Scalable Prompt Engineering®, have become recognized as the gold standard for teaching employees how to use generative AI tools in business settings at scale. Certified INGRAIN AI Implementers worldwide use these methodologies to train organizations across the globe.

About Unitech Training Academy

Unitech Training Academy empowers students with career-focused education in healthcare, information technology, and skilled trades. It operates six campuses across Louisiana and offers online programming in Louisiana, Mississippi and Alabama. Through hands-on training and industry-relevant curricula, graduates are prepared for success in today’s workforce.

A Career Change May Be Easier and Quicker Than You Think

Feeling stuck in a job that no longer inspires you? Burned out and wishing for more balance? Or maybe you’ve been impacted by layoffs and are wondering what’s next. The idea of switching careers can feel overwhelming – but it doesn’t have to be.

At Unitech Training Academy, we make career change possible. With focused training programs, financial aid options, and lifelong support from our Career Services team, you can gain the skills, confidence, and connections to step into a new chapter sooner than you think.

Reasons for Career Change

Everyone’s “why” is different, but the reasons people decide to pivot are often relatable. People choose to shift careers for a wide range of reasons. These may stem from a change in job preference, priorities, living situations, or other factors. Here are some of the most common reasons driving an employment change:

Following a Passion

Maybe your current job doesn’t light you up. Choosing a career path that aligns with your interests can give you energy, fulfillment, and pride in the work you do.

Wish to Make a Difference

Many career changers want to contribute to something bigger. Healthcare, education, and technical fields allow you to directly impact lives and communities in a meaningful way.

Craving a New Challenge

If your work feels repetitive or unfulfilling, you may be ready for something that stretches your skills and keeps you engaged. A career change can open doors to more challenging and rewarding roles.

Require New Leadership

Sometimes the problem isn’t the work itself – it’s the environment. A career shift can give you a chance to find a workplace with stronger culture, better support, and room to grow. Making a career change provides an opportunity to find a position with a better company culture.

Why Choose Unitech Training Academy?

Unitech isn’t just about teaching skills – it’s about opening doors. For nearly three decades, we’ve helped students of all ages and backgrounds gain the training and confidence to build careers they’re proud of. Here’s how:

Large Selection of Job Training Programs

From healthcare to IT, our programs are designed to get you job-ready. Whether you want to work in a medical office, assist patients directly, or explore the world of technology, we have a program to fit your career goals. Training is available on campus or in a hybrid format throughout our Louisiana locations in Alexandria, Baton Rouge, Houma, Lafayette, New Orleans, and West Monroe, with online programs offered for students in Louisiana, Alabama, and Mississippi.

Our programs include:

Experienced Instructors

To ensure students are prepared for their pursuit of meaningful careers after graduation, Unitech Training Academy’s programs are led by dedicated instructors. Students will gain practical applications and learn the required skills of their preferred profession from instructors with years of real-world experience.

Fast Learning

No need to spend years in school to reinvent yourself. Four-year universities may not be a practical option for everyone, especially those wishing to make a career change. Many of our programs can be completed in under a year, getting you to graduation and into the workforce faster. Our curriculum is carefully crafted to provide students with the information they need to know and not waste any time.

Career Services for Life

When you join Unitech, you gain more than an education — you gain a lifelong partner in your career journey. Our Career Services team offers résumé help, mock interviews, and one-on-one coaching not just during school, but long after you graduate. We also connect you with employers in your community and guide you toward certifications that can set you apart in today’s job market.

Financial Aid

We believe education should be accessible. That’s why we offer financial aid to those who qualify, including grants, loans, and scholarships. Our team will help you explore your options so cost doesn’t stand in the way of your goals.

Make a Career Change with Unitech Training Academy

If you’re ready to explore new possibilities, Unitech can help you get there. With flexible learning options, supportive instructors, and a career services team committed to your long-term success, making a change is not only possible – it’s within your reach. You are Made for MORE!

Get started today and take the first step toward a career that excites you!

Unitech Instructors Shine at LAPCS Conference

This past Friday, instructors from across Unitech Training Academy participated in the 2025 Louisiana Association of Private Colleges and Schools (LAPCS) Instructor Development Conference in Baton Rouge.

The day featured interactive sessions on student engagement, innovative teaching strategies, and the impact of AI in education—all highlighting the evolving role of instructors in today’s career-focused learning environments.

Seven Unitech instructors were recognized as Star Teachers at the event:

  • Danielle Washington – Online, Medical Billing & Coding
  • Jennifer Herrin – Alexandria, Pharmacy Technician
  • Natalie George – Baton Rouge, EKG/Phlebotomy (Evening)
  • Brittney Stewart – Houma, Dental Assisting
  • Donald Picard – Lafayette, Electrical
  • Vernisha Scott – New Orleans, Dental Assisting
  • Caitlyn Scott – West Monroe, Medical Assistant

These educators exemplify excellence, passion, and impact in the classroom, making a difference in the lives of their students every day.

Acadiana’s Choice: Unitech Training Academy & For My Child Learning Center

Unitech Training Academy’s Lafayette Campus has been named Bronze winner in the College/Education category in this year’s Acadiana’s Choice awards. For My Child Learning Center, which is operated by Unitech Training Academy, earned Gold in Pre-School and Silver in Childcare.

Community members across Acadiana cast their votes to recognize organizations that deliver exceptional service and impact. The Lafayette Campus nod highlights Unitech’s commitment to career-focused education, while the dual honors for For My Child underscore the center’s safe, nurturing learning environment for young children.

“These awards belong to our students, families, and team members,” said Noah Brandon, President of Unitech Training Academy. “They reflect the everyday excellence our Lafayette Campus brings to education and the extraordinary care For My Child provides to Acadiana’s families.”

The Acadiana’s Choice Awards, presented by The Acadiana Advocate, is an annual community-driven contest that invites residents of Acadiana to nominate and vote for their favorite local businesses and organizations across a wide range of categories.

About Unitech Training Academy
Unitech Training Academy is a career-focused institution preparing students for in-demand roles through hands-on learning, professional support, and strong employer partnerships. With campuses across Louisiana and online programs, Unitech helps students become Workforce Ready, Life Ready. Learn more at unitechta.edu.

About For My Child Learning Center
Operated by Unitech Training Academy, For My Child Learning Center provides high-quality early childhood education and care with a focus on safety, developmentally appropriate learning, and strong family partnership.

Starting Your Career as an IT Support Specialist: What You Need to Know

Choosing a career in IT is about more than just working with computers — it’s about solving problems, keeping systems running, and helping people succeed in today’s digital world. IT support specialists are the front line of technology, making sure that businesses, schools, hospitals, and organizations can stay connected and secure.

At Unitech Training Academy, we’re taking this career path to the next level with our brand-new AI-Integrated Technical Support Specialist (AITSS) program. Offered 100% online, this 6-month program blends traditional IT training with in-demand AI skills, preparing you for the tech careers of today — and tomorrow.

What Is an IT Support Specialist?

An IT Support Specialist is the go-to problem-solver when technology doesn’t work the way it should. From setting up devices to troubleshooting software issues, IT specialists help teams stay productive and connected.

What’s new today is how much artificial intelligence (AI) is transforming the role. By combining IT knowledge with AI fluency, support specialists can diagnose issues faster, automate workflows, and deliver smarter solutions.

Key Skills IT Support Specialists Need

Modern IT support is about more than fixing broken hardware — it’s about thinking critically, adapting quickly, and using AI tools effectively. Here are some of the core skills you’ll gain in Unitech’s program:

  • Troubleshooting and problem-solving with AI-powered tools
  • Supporting users across networks, devices, and Microsoft 365 platforms
  • Protecting systems with cybersecurity best practices
  • Writing clear documentation and guiding end users
  • Building and presenting a capstone project portfolio to showcase your skills

These skills prepare you to step into real-world IT roles with confidence, whether you’re working in healthcare, business, education, or other industries that rely on technology every day.

Demand for IT Support Specialists

Technology is at the heart of every industry, which means IT support jobs aren’t going anywhere. In fact, the U.S. Bureau of Labor Statistics projects a growing rate through 2032 for computer support specialists.

For young adults and early millennials looking for career stability, flexibility, and room to grow, IT support is an excellent entry point. Many roles only require a short training program or certification, giving you the chance to start working in tech quickly without spending years in school.

The AI-Integrated Technical Support Specialist Program at Unitech

The AI-Integrated Technical Support Specialist Program at Unitech

Unitech Training Academy’s AI-Integrated Technical Support Specialist (AITSS) program is built for today’s tech world. Here’s what makes it different:

  • Career-ready in as few as 6 months with a focused, online curriculum
  • 100% remote learning designed for flexibility without losing structure or support
  • Preparation for the CompTIA Tech+ certification, an industry-recognized credential
  • Real-world experience through a capstone project portfolio that grows with you throughout the program
  • Dedicated career services support including résumé help, mock interviews, and employer connections

This program is offered 100% online to students in Louisiana. Applicants must have a high school diploma or GED, and Financial Aid is available for those who qualify. Our Admissions team can help you explore your options and get started.

Curriculum highlights include:

  • AI foundations and prompt engineering for IT support
  • Customer service and communication for help-desk professionals
  • Microsoft 365 tools (Teams, Outlook, Copilot)
  • Digital technology and operating systems
  • Applications, networking, and cybersecurity essentials
  • Hardware fundamentals and troubleshooting
  • Storage, I/O devices, and printers
  • Networking and mobile technologies
  • IT security and resource protection
  • Career readiness and CompTIA Tech+ exam prep
  • A comprehensive capstone project portfolio

Choose a New Career in IT Support at Unitech Training Academy

Whether you’re fresh out of high school, looking to pivot careers, or ready to upgrade your skills, Unitech’s AITSS program gives you the tools to thrive. You’ll graduate with IT fundamentals, AI-enhanced skills, and the confidence to launch your career in a field that’s always evolving.

Your future in IT doesn’t have to wait. Explore how Unitech can help you start building a career that clicks.

👉 Get started today

What Does a Medical Office Assistant Do?

If you’re looking for a healthcare career that’s flexible, rewarding, and built for people who enjoy helping others, becoming a Medical Office Assistant could be the perfect fit.

Medical Office Assistants are often the first point of contact in a clinic, hospital, or doctor’s office. They welcome patients, manage records, and keep the office running smoothly, all while playing a vital role in creating a positive patient experience.

Unitech Training Academy offers a 100% online Medical Office Assistant program designed for students in Louisiana, Mississippi, and Alabama. With this program, you’ll gain the administrative and healthcare knowledge you need to take your first step into the medical field.

The Duties of a Medical Office Assistant

Medical Office Assistants are the backbone of a medical office, ensuring that both the business and patient care sides of healthcare run smoothly. Their work blends administrative responsibilities with occasional support to clinical teams, depending on the setting. A day in this role may include:

  • Welcoming patients and managing check-in and check-out processes to create a smooth first impression
  • Scheduling and confirming appointments, procedures, and surgeries while keeping provider calendars organized
  • Maintaining accurate electronic health records (EHRs) and updating patient information in compliance with HIPAA and privacy laws
  • Answering phones and patient questions, often providing the first level of support before a physician or nurse steps in
  • Processing billing, coding, and insurance claims to ensure providers are reimbursed and patients understand their responsibilities
  • Ordering, stocking, and organizing medical and office supplies so clinics are fully equipped each day
  • Coordinating communication between patients, physicians, and specialists, helping the care team stay aligned
  • Guiding patient flow through the office so providers can stay on schedule and patients feel cared for throughout their visit

Depending on the medical office, Medical Office Assistants may also be trained on specific in-office procedures to best assist practitioners and patients, such as preparing exam rooms or helping staff during patient care. These skills vary by workplace and are provided under the guidance of the healthcare team.

Skills Required for the Medical Office Assistant Role

To succeed in this role, Medical Office Assistants need more than just technical knowledge, they also need strong people and organizational skills.

Communication

Medical Office Assistants are the link between patients, doctors, and other staff. Clear, professional communication helps keep everyone on the same page.

Problem-Solving

Healthcare moves fast, and situations can change quickly. Medical Office Assistants need to stay flexible and find solutions that keep patient care moving forward.

Time Management

Balancing phone calls, appointments, and records means staying organized. Medical Office Assistants need to manage multiple priorities without letting details slip through the cracks.

Technical Skills

From scheduling software to electronic health records, Medical Office Assistants use digital tools every day. Comfort with technology is key to staying efficient.

Training Offered at Unitech Training Academy

At Unitech, we know many students are looking for career training that works with their busy lives. That’s why our Medical Office Assistant program is 100% online, giving you the flexibility of remote learning without sacrificing structure or support.

In this program, you’ll study:

  • HIPAA regulations, healthcare laws, ethics, and professionalism
  • Anatomy, medical terminology, and basic pharmacology
  • Medical office management, scheduling, and patient accounts
  • Insurance types, billing principles, and coding basics
  • Communication, diversity, and decision-making in healthcare environments

You’ll also complete a simulated practicum experience using tools like SimChart® for electronic health records, giving you realistic practice in administrative healthcare tasks.

And because Unitech supports your success from classroom to career, you’ll also receive career services training, including practice certification exams, résumé building, and interview prep — so by the time you graduate, you’ll feel ready to step into your first healthcare role.

This program is open to students in Louisiana, Mississippi, and Alabama. All applicants must have a high school diploma or GED. Financial aid is available to those who qualify, and our Admissions team can guide you through each step.

Apply Today to Get Started on Your Medical Office Assistant Career in Louisiana

Medical Office Assistants are a vital part of healthcare operations, and with the healthcare industry continuing to grow, now is the perfect time to get started.

If you’re in Louisiana, Mississippi, or Alabama, and are interested in becoming a medical office assistant, you can take the first step by enrolling in the Medical Office Assistant program offered at Unitech Training Academy.

In keeping with our belief that everyone should have the opportunity for an affordable, quality education, we are pleased to offer financial aid to students who qualify. If you’re ready to begin a career that combines organization, communication, and patient care, Unitech Training Academy’s Medical Office Assistant program can help you take that first step.

👉 Apply today to launch your future in healthcare.

Unitech Training Academy ranked among top 10 online colleges in Louisiana

LAFAYETTE, La. – Unitech Training Academy has been named one of the top 10 online colleges in Louisiana by University Magazine.

The publication placed Unitech at No. 8 on its 2026 list of Best Online Colleges in Louisiana, which evaluates institutions on accreditation, value, flexibility, and support for students, including veterans.

Unitech was recognized for its career-focused programs, offered in online and hybrid formats, that provide students with practical experience and direct pathways into the workforce.

“For those wanting quick entry into a job, this academy offers flexibility and practical experience,” the ranking stated, describing Unitech as “a contender for affordable online colleges in Louisiana 2026 for technical and well-defined career paths.”

Unitech Training Academy offers programs in health care, skilled trades, and industrial training. Students can earn diplomas and certifications designed to help them enter or advance in high-demand fields.

In addition, Unitech Online offers three fully online programs including its new AI-Integrated Technical Support Specialist, Medical Office Assistant, and Medical Billing and Coding.

The full list of rankings is available at University Magazine.

About Unitech Training Academy

Unitech Training Academy empowers students with career-focused education in healthcare, information technology, and skilled trades. It operates six campuses across Louisiana and offers online programming in Louisiana, Mississippi and Alabama. Through hands-on training and industry-relevant curricula, graduates are prepared for success in today’s workforce.

Pharmacy Technician Instructor Somer Lewis Named Woman of Distinction by Girl Scouts for Community Impact

LAFAYETTE, LA – Somer Lewis, pharmacy technician instructor at Unitech Training Academy’s Lafayette campus, has been named a 2025 Woman of Distinction by the Girl Scouts of Louisiana – Pines to the Gulf.

Lewis is being recognized for her exceptional leadership, service, and community impact through her work with Magnolia Kids, a local organization she co-founded that supports children and families affected by trauma.

The Women of Distinction honor celebrates purpose-driven female leaders across the council’s 42-parish service area who exemplify excellence in service, leadership, and community visibility. Honorees are selected through a public nomination process and serve as role models for current and future generations of Girl Scouts.

“Somer cares deeply about her students and their success. In addition to inspiring students in her classroom, she lifts up families and young people through her service with Magnolia kids,” Noah Brandon, Unitech Training Academy President.

The Women of Distinction celebration is an annual charitable event benefiting the Girl Scout Leadership Program, which equips girls across Louisiana with the confidence, courage, and skills to become tomorrow’s leaders. The event highlights women who, like Girl Scouts, are dedicated to making a difference through compassion, professionalism, and perseverance.

Lewis joins an esteemed group of past honorees who have used their careers and platforms to create meaningful change in education, healthcare, business, and public service.

About Unitech Training Academy
Unitech Training Academy is a proprietary school with campuses across Louisiana and a growing online division serving Louisiana, Alabama, and Mississippi. With a mission to develop people—to serve, lead, and grow—Unitech offers career-focused programs in healthcare, technology, and skilled trades that prepare students to meet workforce needs across the Gulf South.

Unitech Training Academy Approved to Launch Fully Online AI-Integrated IT Program

Unitech Training Academy has received approval from the Louisiana Board of Regents to offer its newly revised AI-Integrated Information Technology program, expanding opportunities for students to gain in-demand technical skills while learning to responsibly apply artificial intelligence in support roles.

The 550-hour program, AI-Integrated Technical Support Specialist, is now open for enrollment and is delivered entirely online and designed to prepare students for entry-level IT positions and the CompTIA Tech+ certification. Over six months, students engage in interactive online labs, real-world troubleshooting simulations, and a capstone project that begins in the first week and culminates in a polished portfolio showcasing job-ready expertise.

The updated curriculum blends traditional IT foundations—hardware, software, networking, and security—with AI-driven workflows that accelerate diagnostics, automate repetitive tasks, and strengthen decision-making. Students also receive training in Microsoft 365 administration, cybersecurity, customer service, digital communication, and professional readiness, ensuring a well-rounded education in both technical and workplace skills.

“This approval represents a milestone for Unitech Online and the future of IT education,” said Jacob Landry, President of Unitech Online. “By integrating AI into every stage of the curriculum, we’re not only teaching students how to support technology but also how to use technology more intelligently and ethically to serve people. And by offering this program fully online, we’re making those skills accessible to students wherever they are.”

Noah Brandon, President of Unitech Training Academy, added: “When we began revising this program, we asked leaders in IT to contribute and tell us what the future of the field looks like. We listened carefully, and their feedback is now built into this curriculum. Unitech is committed to developing people and preparing graduates for roles that demand adaptability, problem-solving, and the confidence to apply AI responsibly in real-world environments.”

The Lafayette Regional Technology Council was one group that helped contribute to this program revamp. Formed earlier this year, the LRTC wants to strengthen and grow Lafayette’s technology ecosystem by supporting collaboration and growth within the local tech community through programming focused on talent development, connections & knowledge sharing, business growth, and advocacy.

“The Lafayette Regional Technology Council was proud to advise Unitech on how to best integrate AI training into its IT curriculum. Helping local educators stay ahead of emerging technologies ensures our regional talent remains competitive, while also strengthening the overall tech community we’re building here in Acadiana,” said Ben Johnson, LRTC Chairman.

The fully online AI-Integrated IT program will be offered through Unitech Online, making it accessible to students across Louisiana. The program is expected to start on Sept. 30.

For more information or to enroll, call (337) 564-5713 or visit unitechta.edu.

 

About Unitech Training Academy
Unitech Training Academy is a proprietary career school with six campuses across Louisiana and online programs serving students in Louisiana, Alabama, and Mississippi. Dedicated to developing people and meeting workforce needs, Unitech offers career training programs in healthcare, technology, and skilled trades that prepare students for success in their chosen fields.

Unitech Training Academy Adding Electrical Program at West Monroe Campus

West Monroe, LA – Unitech Training Academy received approval to add an Electrical Program to its West Monroe campus, expanding access to career training opportunities in Northeast Louisiana. The state Board of Regents approved the addition last week. Unitech already offers the program at its Lafayette Campus.

“This approval allows us to extend a proven, high-quality training program to students in the West Monroe area,” said Shannon Warren, West Monroe Campus President. “It’s an important step in strengthening the region’s skilled workforce and helping individuals prepare for stable, in-demand careers.”

Unitech’s Electrical Program provides hands-on instruction in residential, commercial, and industrial electrical systems. Students gain practical skills in wiring methods, safety protocols, and application of the National Electrical Code (NEC®). The program features:

  • Modern lab environments designed to simulate real-world job sites
  • Courses covering Electrical Safety, NEC®, Residential Wiring I & II, Commercial Wiring I & II, and Industrial Wiring
  • Career services support to help graduates connect with employers

“The Electrical Program will give more people in West Monroe access to a solid career path and provide local employers with the skilled talent they need to grow,” said Noah Brandon, President of Unitech Training Academy.

With state approval in place, Unitech will prepare facilities and finalize start dates for the Electrical Program. Anyone interested in enrolling can call the campus at (318) 651-8003.

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About Unitech Training Academy – West Monroe Campus
Located at 111 Crosley Street, the West Monroe campus currently offers programs in EKG/Phlebotomy, Medical Assisting, Massage Therapy, Pharmacy Technology, and Surgical Technology. The addition of the Electrical Program reflects Unitech’s ongoing commitment to meeting workforce needs in the communities it serves.