- 13 Oct, 2025
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Unitech Formalizes Partnership with INGRAIN AI™ to Power Its AI-Integrated Technical Support Specialist Program
Unitech Training Academy has formalized an academic partnership with Bizzuka, Inc. to infuse AI training into the Unitech AI-Integrated Technical Support Specialist (AITSS) program.
This marks the first time any career college has embedded the INGRAIN AI™ Frameworks, The AI Strategy Canvas® and Scalable Prompt Engineering®, into curriculum that will prepare students for technical support roles in AI-augmented workplaces.
INGRAIN AI TM widely regarded as a leader in applied AI education and prompt engineering, and its frameworks form the instructional foundation for AI adoption in technical support and IT environments.
Created by John W. Munsell, author of INGRAIN AI and CEO of Bizzuka, the frameworks are rapidly gaining recognition as the gold standard for teaching employees how to use generative AI tools in business settings at scale. Through this partnership, Unitech students will gain hands-on experience with the same instructional tools used at organizations adapting their operations to generative AI technologies.
“Unitech is the very first institution authorized to teach our principles. We’ve trained professors at major universities and have implementations worldwide in Australia, New Zealand, England, and Sweden. Unitech is leading the way in vocational education, and what makes this partnership significant is that we’re teaching uniformly. Students won’t just learn AI skills, they’ll learn the same gold-standard frameworks used by enterprises globally, ensuring they can walk into any workplace and immediately contribute,” said Munsell.
The curriculum includes skill development in scalable prompt engineering, AI strategy implementation, and practical application of AI tools in help desk and IT support scenarios. Students learn to use AI while maintaining technical accuracy and customer service standards.
The AITSS program, already launched and fully online, will continue to expand its instructional approach through this collaboration.
“The partnership reinforces Unitech’s focus on future-ready workforce training and positions graduates for competitive roles in a rapidly evolving tech landscape. Together, we’re shaping a pipeline of IT professionals who are equipped to innovate, lead, and contribute meaningfully to the digital economy,” said Noah Brandon, Unitech Training Academy President.
The AITSS program represents the initial phase of a broader institutional strategy. Unitech plans to incorporate AI education across all training programs, responding to employer expectations that entry-level workers arrive with functional AI literacy and applied prompt engineering skills.
Learn more about the program here:
https://unitechta.edu/program/ai-integrated-technical-support-specialist/
About Bizzuka, Inc.
Bizzuka, Inc. holds international distribution rights to the INGRAIN AI™ Frameworks, created by John W. Munsell, CEO and author of INGRAIN AI. The frameworks, including The AI Strategy Canvas® and Scalable Prompt Engineering®, have become recognized as the gold standard for teaching employees how to use generative AI tools in business settings at scale. Certified INGRAIN AI Implementers worldwide use these methodologies to train organizations across the globe.
About Unitech Training Academy
Unitech Training Academy empowers students with career-focused education in healthcare, information technology, and skilled trades. It operates six campuses across Louisiana and offers online programming in Louisiana, Mississippi and Alabama. Through hands-on training and industry-relevant curricula, graduates are prepared for success in today’s workforce.