- 24 Sep, 2025
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Starting Your Career as an IT Support Specialist: What You Need to Know
Choosing a career in IT is about more than just working with computers — it’s about solving problems, keeping systems running, and helping people succeed in today’s digital world. IT support specialists are the front line of technology, making sure that businesses, schools, hospitals, and organizations can stay connected and secure.
At Unitech Training Academy, we’re taking this career path to the next level with our brand-new AI-Integrated Technical Support Specialist (AITSS) program. Offered 100% online, this 6-month program blends traditional IT training with in-demand AI skills, preparing you for the tech careers of today — and tomorrow.
What Is an IT Support Specialist?
An IT Support Specialist is the go-to problem-solver when technology doesn’t work the way it should. From setting up devices to troubleshooting software issues, IT specialists help teams stay productive and connected.
What’s new today is how much artificial intelligence (AI) is transforming the role. By combining IT knowledge with AI fluency, support specialists can diagnose issues faster, automate workflows, and deliver smarter solutions.
Key Skills IT Support Specialists Need
Modern IT support is about more than fixing broken hardware — it’s about thinking critically, adapting quickly, and using AI tools effectively. Here are some of the core skills you’ll gain in Unitech’s program:
- Troubleshooting and problem-solving with AI-powered tools
- Supporting users across networks, devices, and Microsoft 365 platforms
- Protecting systems with cybersecurity best practices
- Writing clear documentation and guiding end users
- Building and presenting a capstone project portfolio to showcase your skills
These skills prepare you to step into real-world IT roles with confidence, whether you’re working in healthcare, business, education, or other industries that rely on technology every day.
Demand for IT Support Specialists
Technology is at the heart of every industry, which means IT support jobs aren’t going anywhere. In fact, the U.S. Bureau of Labor Statistics projects a growing rate through 2032 for computer support specialists.
For young adults and early millennials looking for career stability, flexibility, and room to grow, IT support is an excellent entry point. Many roles only require a short training program or certification, giving you the chance to start working in tech quickly without spending years in school.
The AI-Integrated Technical Support Specialist Program at Unitech
The AI-Integrated Technical Support Specialist Program at Unitech
Unitech Training Academy’s AI-Integrated Technical Support Specialist (AITSS) program is built for today’s tech world. Here’s what makes it different:
- Career-ready in as few as 6 months with a focused, online curriculum
- 100% remote learning designed for flexibility without losing structure or support
- Preparation for the CompTIA Tech+ certification, an industry-recognized credential
- Real-world experience through a capstone project portfolio that grows with you throughout the program
- Dedicated career services support including résumé help, mock interviews, and employer connections
This program is offered 100% online to students in Louisiana. Applicants must have a high school diploma or GED, and Financial Aid is available for those who qualify. Our Admissions team can help you explore your options and get started.
Curriculum highlights include:
- AI foundations and prompt engineering for IT support
- Customer service and communication for help-desk professionals
- Microsoft 365 tools (Teams, Outlook, Copilot)
- Digital technology and operating systems
- Applications, networking, and cybersecurity essentials
- Hardware fundamentals and troubleshooting
- Storage, I/O devices, and printers
- Networking and mobile technologies
- IT security and resource protection
- Career readiness and CompTIA Tech+ exam prep
- A comprehensive capstone project portfolio
Choose a New Career in IT Support at Unitech Training Academy
Whether you’re fresh out of high school, looking to pivot careers, or ready to upgrade your skills, Unitech’s AITSS program gives you the tools to thrive. You’ll graduate with IT fundamentals, AI-enhanced skills, and the confidence to launch your career in a field that’s always evolving.
Your future in IT doesn’t have to wait. Explore how Unitech can help you start building a career that clicks.