- 20 Sep, 2025
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What Does a Medical Office Assistant Do?
If you’re looking for a healthcare career that’s flexible, rewarding, and built for people who enjoy helping others, becoming a Medical Office Assistant could be the perfect fit.
Medical Office Assistants are often the first point of contact in a clinic, hospital, or doctor’s office. They welcome patients, manage records, and keep the office running smoothly, all while playing a vital role in creating a positive patient experience.
Unitech Training Academy offers a 100% online Medical Office Assistant program designed for students in Louisiana, Mississippi, and Alabama. With this program, you’ll gain the administrative and healthcare knowledge you need to take your first step into the medical field.
The Duties of a Medical Office Assistant
Medical Office Assistants are the backbone of a medical office, ensuring that both the business and patient care sides of healthcare run smoothly. Their work blends administrative responsibilities with occasional support to clinical teams, depending on the setting. A day in this role may include:
- Welcoming patients and managing check-in and check-out processes to create a smooth first impression
- Scheduling and confirming appointments, procedures, and surgeries while keeping provider calendars organized
- Maintaining accurate electronic health records (EHRs) and updating patient information in compliance with HIPAA and privacy laws
- Answering phones and patient questions, often providing the first level of support before a physician or nurse steps in
- Processing billing, coding, and insurance claims to ensure providers are reimbursed and patients understand their responsibilities
- Ordering, stocking, and organizing medical and office supplies so clinics are fully equipped each day
- Coordinating communication between patients, physicians, and specialists, helping the care team stay aligned
- Guiding patient flow through the office so providers can stay on schedule and patients feel cared for throughout their visit
Depending on the medical office, Medical Office Assistants may also be trained on specific in-office procedures to best assist practitioners and patients, such as preparing exam rooms or helping staff during patient care. These skills vary by workplace and are provided under the guidance of the healthcare team.
Skills Required for the Medical Office Assistant Role
To succeed in this role, Medical Office Assistants need more than just technical knowledge, they also need strong people and organizational skills.
Communication
Medical Office Assistants are the link between patients, doctors, and other staff. Clear, professional communication helps keep everyone on the same page.
Problem-Solving
Healthcare moves fast, and situations can change quickly. Medical Office Assistants need to stay flexible and find solutions that keep patient care moving forward.
Time Management
Balancing phone calls, appointments, and records means staying organized. Medical Office Assistants need to manage multiple priorities without letting details slip through the cracks.
Technical Skills
From scheduling software to electronic health records, Medical Office Assistants use digital tools every day. Comfort with technology is key to staying efficient.
Training Offered at Unitech Training Academy
At Unitech, we know many students are looking for career training that works with their busy lives. That’s why our Medical Office Assistant program is 100% online, giving you the flexibility of remote learning without sacrificing structure or support.
In this program, you’ll study:
- HIPAA regulations, healthcare laws, ethics, and professionalism
- Anatomy, medical terminology, and basic pharmacology
- Medical office management, scheduling, and patient accounts
- Insurance types, billing principles, and coding basics
- Communication, diversity, and decision-making in healthcare environments
You’ll also complete a simulated practicum experience using tools like SimChart® for electronic health records, giving you realistic practice in administrative healthcare tasks.
And because Unitech supports your success from classroom to career, you’ll also receive career services training, including practice certification exams, résumé building, and interview prep — so by the time you graduate, you’ll feel ready to step into your first healthcare role.
This program is open to students in Louisiana, Mississippi, and Alabama. All applicants must have a high school diploma or GED. Financial aid is available to those who qualify, and our Admissions team can guide you through each step.
Apply Today to Get Started on Your Medical Office Assistant Career in Louisiana
Medical Office Assistants are a vital part of healthcare operations, and with the healthcare industry continuing to grow, now is the perfect time to get started.
If you’re in Louisiana, Mississippi, or Alabama, and are interested in becoming a medical office assistant, you can take the first step by enrolling in the Medical Office Assistant program offered at Unitech Training Academy.
In keeping with our belief that everyone should have the opportunity for an affordable, quality education, we are pleased to offer financial aid to students who qualify. If you’re ready to begin a career that combines organization, communication, and patient care, Unitech Training Academy’s Medical Office Assistant program can help you take that first step.
👉 Apply today to launch your future in healthcare.